FAQ

 

How Do I Pay For My Order?

We have many payment options which are all super simple to use and absolutely secure. 

What does free mount and balance include? Do you install them on my vehicle?

Free mount and balance is included when you purchase a wheel and tire package. We will mount the tires on the wheels and balance them with state of the art equipment. There is no charge for this and included are the stick-on weights needed and standard chrome valve stems. Mount and balance does not include install to the vehicle. We always recommend professional installation.

Can I trust the Wheels Audit online website?

Absolutely. If you check out Wheels Audit on Facebook, Instagram, YouTube, Twitter, Vimeo, or simply Google our name – you will see we have been around for a few years and have been providing customers with their wheels/tires, suspension, lighting, spacers and more…to their doorstep by the thousands every MONTH! Wheels Audit not only has the best prices in the market, we also have one of the highest review ratings in the industry.

What About Sales Tax? Duty Fees?

Sales tax will apply to all orders being delivered to, or picked up in the following states: IL, NE, ME, TN, VA, NM, AR, ID, WV, WY, VT, UT, RI, HI, MS, IA, NV, CA, PA, CT, WI, SD, KY, WA, OH, ND, NC, MA, AZ, KS, TX, AL, CO, GA, IN, MD, MI, MN, NJ, NY, SC, OK, FL, and LA. Please note that if you’re an international customer your government may charge duties/taxes when the product arrives. Wheels Audit does not pay for these additional taxes and fees and the customer is responsible to do the research and understand these fees, we do not have the resources to quote these additional costs.

Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

What  Is Your Cancellation/Return Policy?

Always contact us with any issues or return questions, we will always work with a customer, however, understand that most of our items require quite a bit of work to get them to you and we must recover these costs, unless the mistake is ours. Please use the contact us  form to submit any questions!

Any returns or cancellations after purchase will carry a cancellation fee up to 20% of the total order value contingent of ongoing labor hours and/or any associated shipping fees unless the fault is ours. As many of our items are very expensive to ship and handle, due to vendor contracts some products can carry up to a 30% restocking fee once processing has begun; please contact us for any questions.

All refunded items must be approved prior to being returned. Please contact us for a return authorization. Refunds must be requested within 30 days of original receipt of merchandise. Once approved, all items must be returned within 14 days. Money will be refunded via the original payment method. Once the product is returned, please allow 14 days for receipt of funds.

Individual Product Orders

Please inspect all products for damage before attempting to use them. You are responsible for test fitting wheel only orders to the vehicle before having tires mounted. Once tires have been mounted, we are unable to take them back even if there is a fitment problem. Tires with mileage on them cannot be returned.

Package Orders

For package purchases, you are responsible for test fitting before driving on any products. Once wheels/tires have been mounted on the vehicle we are not able to accept a return. If you have any concerns about fitment, simply share those concerns before you place your order and our experts will work with you to get a perfect fit! Due to the fact we move quickly, it is important to notify us immediately if you have concerns.

Suspension & Accessories

All suspension/accessory items being returned that are not warranty related CANNOT have been installed or attempted to be installed. If we receive a return that shows signs of installation, we will not be able to accept the item and will have to return to sender with no credit being issued.

Fitment is the responsibility of the Customer, don’t know? PLEASE ask.

With our massive online gallery of installed wheels/tires on vehicles we have empowered our customers to make the proper fitment decisions. You will see many of our customers go beyond the “conservative” fitment offered by manufacturers and “guaranteed” by our competitors. They are doing this by making modifications and trimming plastic and sometimes metal to make the wheel/tire combo fit.

For this reason, we fill the order as you have placed it with the assumption you will make the appropriate modifications to fit the wheel/tire combo.

When you provide the correct make, model (and version if applicable), and year information about the vehicle we do verify bolt pattern, TPMS sensors and lug nuts (these items we guarantee fitment).

If you have questions or do not know the proper fitment on lifted, leveled or even stock applications – contact us so that we may make our best recommendation for what should work. In some cases, minor trimming will be needed to accommodate oversized tires or wide / high negative offset wheels. Additionally, we cannot guarantee fitment on custom drilled wheels, but should the manufacturer make a mistake – we’ll help broker a solution. Some vehicles or applications may not apply. In those cases we’ll tell you before you purchase.

What If I Found a Lower Price Than You Quoted?

Wow. You must have found a really good deal. Send us a link and we’ll beat it (or at least we’ll try, every once in a while we can’t.)

How Long Is My Quoted Price Valid?

Website prices will continuously update. If you were sent a personal quoted price via email, they are valid for 30 days. After that, we’ll need to re-quote as the manufacturers and shippers frequently update their pricing. While our social media advertisements will be valid for 7 days from the posted date (ex: Posted January 1st, price valid through January 7th). Note: while we can honor prices for 30 days, availability of the wheels/tires may change sooner.

Do You Ship Internationally?

Yes. From Canada to Australia and everywhere in between – we frequently ship to countries all over the world. Please note: unless otherwise specified, Wheels Audit shipping covers freight only within the 48 contiguous states. If applicable, additional fees (brokerage, duties, etc.) are collected locally and are not included in the price paid. Have questions? Please ask in advance. It is very important you do your research.

Are You Selling Second Run Or Blemished Wheels?

No. All wheels are brand new, first run, and manufactured warrantied.

What’s the best way to reach you?

Complete the contact us form for our team to assist.
Want to place an order with a fitment expert, call our sales team at +1 (213) 293-5426

Do You Sell Tires Too?

Yes. We have access to discounted pricing on a number of tires brands. We also offer free mounting and balancing so that your wheel & tire package will be ready to go when it arrives. Simply find the wheels you love on our website and click “ADD TIRES” to build a package and save even MORE.

You also can choose to buy just tires through our online store.

Will My Order Come With Center Caps, Lugs, And TPMS Sensors?

If the wheels are made with center caps, they will be included with your purchase for no additional cost (ask if you aren’t sure). Chrome or black lug sets are available as an additional cost (free shipping if ordered with your wheel purchase) and includes all the lugs needed, you may also choose 4 locking lugs w/socket. We provide 4 chrome valve stems w/chromies at no additional cost also.

When installing the wheels, lugs should be hand-torqued in a star pattern and not installed using an impact tool.

TPMS sensors are available for an additional cost. For wheel and tire packages, the price includes free installation of the sensors. Note: some vehicle models or sensors may require a re-programming process to sync with the new sensors. This can be done fairly easily by an auto dealer or repair shop (the cost to program sensors is the customer’s responsibility).

I’m Just Looking for Center Caps. Can You Help?

If the wheels you need the caps for were purchased from us, yes we can. If not we are not able to determine the exact cap you need so we are not able to help, sorry. Often the part number can be on the inside of the cap and eBay is a good place to hunt some down.

What should I do if I have vibration, a warranty concern, or other issue with my products?

Remember, we too are enthusiasts and we are here to help you out and get things right. One thing to keep in mind, if you added some big whopping mud tires to your truck… you are going to “feel” them. There will be more feeling in the steering wheel and you may feel the lugs on the larger mud tires on the road. This is normal and part of looking so good. However, there are times that even though we balanced the wheels/tires perfectly on a machine, once on the vehicle they have a shake or strong vibration at certain speeds. If you have this issue or any other concern, simply email us immediately with all the specifics by replying to the last email we sent you. This will make it easy to locate your order and get you going down the road again smoothly. Same for any warranty questions or general concerns. We are here to work through it together and make your custom build enjoyable.

Balance Beads – Please note that balance beads are not guaranteed. While we use the most exceptional and up-to-date weight charts to ensure we are installing the correct amount of beads for your specific application, there are many variables that we are unable to account for. While it is extremely rare, some wheel and tire assemblies simply do not balance out perfectly with this type of balancing technique and we are unable to confirm this until the assembly is mounted onto the vehicle. If you are having any issues at all, please let us know and we will be here to help!

Damage Upon Receipt – Upon delivery (or pick up at a local terminal), be sure to inspect the complete wheel and tire package BEFORE signing any documents! If damaged, be sure to make FULL NOTES on documents (Bill of Lading) BEFORE SIGNING and accepting shipment. Unfortunately, while it is rare, due to the size and complexity of shipping large packages across the country, damage can occur and it MUST be noted with the shipping courier before signing and accepting the shipment. Damage caused by the shipping courier qualifies you for a replacement and/or credit ONLY IF all damage is noted with the courier BEFORE signing the documents (Bill of Lading). If the damage is NOT noted upon receipt, this alleviates all liability of the courier and we must open a damage claim and see it through to completion before reimbursement (if any) is allotted for the damages. Please notify us immediately if there is damage and send us pictures via the contact us form so we can document the issue and come to a resolution as soon as possible!

All wheel and tires come with a FULL manufacturers warranty, please ask if you have any questions regarding the warranty on a specific product and we will be happy to assist! Please note: Wheels Audit will cover the costs involved with warranty claims up to 30 days from date of delivery. After the 30 day period, the costs involved with the warranty claim are the customers responsibility. Please notify us as soon as possible if you have any issues, questions, or concerns!

International Shipping Disclaimer

  • You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.
  • As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Shipping Terms

  • Wheels Audit is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
  • Wheels Audit cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
  • Wheels Audit is not responsible for mis-delivery errors via carrier, or incorrect shipping info.

 

Google AdWords Remarketing Policy

Enthusiast Enterprises, Inc. and its subsidiaries and affiliates use the Google AdWords remarketing service (“Google AdWords”) to advertise on third-party websites, including Google, to previous visitors of our websites. Google AdWords allows us to tailor our marketing to create personalized offers and only display advertisements that are relevant to you by placing a cookie on your device. SUCH COOKIES DO NOT IN ANY WAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER OR PORTABLE ELECTRONIC DEVICE. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Any data collected will be used in accordance with our own Terms of Use and Google’s Privacy Policy. You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering tailored advertisements and personalized offers, by visiting the consumer opt-out page for Self-Regulatory Principles for Online Behavioral Advertising, as well as edit or opt-out of Google’s use of cookies by visiting Google’s Ad Settings.

Will you stretch tires?

The short answer: Yes!

Our customers are determined to push their vehicles to the limit while showing off their own unique style. Each customized vehicle has its own personality and we want to help our customers achieve any look they’re after to complete their dream vehicle.

However, there are certain risks that come with stretched tires. Stretched tires give a distinct, minimal sidewall look that can help showcase your wheels and dial in perfect fitment. In minor stretch applications, there are minimal to no inherent risks. But, in extreme tire stretch applications, this can result in debeading or tearing of the tires sidewall. The more the tire is stretched, the more likely you may run into one of these issues. Stretching a tire onto a wider wheel may void the manufacturer’s warranty depending on the brand and size of the tire. If your application is considered stretched, there will be a note listed during the checkout process before going to the cart for purchase.